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Crockett National Bank

Get Started on an Account Today!

Interested in Personal or Business Services from Crockett National Bank? Fill out the form below and one of our business banking professionals will contact you immediately.

Online Banking

NEW iBanking

What do I need to know BEFORE August 1st?

A:
  • Transfers, Bill Pay, and Mobile Deposit WILL NOT be available starting Friday, July 29th at 4:00 PM CST and Monday, August 1st at 10:00 AM CST
  • DO NOT schedule any RECURRING Transfers beginning Wednesday, July 27th.  Recurring Transfer set-up will be available after the August 1st launch.
  • MOBILE MONEY APP will NOT BE AVAILABLE on Sunday, July 31st.

What do I need to do on Monday, August 1st?

A:
  1. When logging in for the first time you will enter your User ID in all lower case. 
  2. Next, you will be prompted to enter the last four of your social security number.  (tip: if the username is linked to another account owner, you must enter the last 4 digits of their social security number)

    DO NO ENTER YOUR OLD PASSWORD.
  3. Set up a new password.  New passwords must contain the following:
    • At minimum 8 characters long, 17 characters maximum
    • At least one capital letter
    • At least one number
    • At least one special character (`&{}[]\<\>,.*?!@#$%^()-_+=~:;”)
  4. Set up new Security Questions

Will I have access to my transaction history?

A:

Yes - you will have access to 18 months of transaction history.

I currently use Bill Pay. Will my Bill Pay information still be available?

A:

Yes - all payees and payment information will continue to be available within the new iBanking system.

Will I be able to continue to download transactions to Quicken or Quickbooks?

A:

Yes! See specifics below for each Intuit platform:

Quicken: Windows & Mac

QuickBooks: Windows & Mac

Quicken Express Web Connect:  Windows & Mac

QuickBooks Online

Mint

I currently use the External Transfer function to move money to another financial institution. How can I do this in the new iBanking environment?

A:

External Transfers may be complete in the new iBanking environment under Transfers.  External Transfers will have to be set up again and there will be a verification process that will involve small transactions between the accounts added. 

External Transfers may only be used between like owned accounts - example:  an account you own at Crockett National Bank and an account you own at another financial institution. 

External Transfers are not for sending money to an account that you do not own.  Popmoney through Crockett Bill Pay is the quickest and easiest way to send or receive money from another individual.

iBanking

How much does iBanking cost?

A:

There is no fee for iBanking.  All of our basic online banking features are currently offered at no monthly service charge.

What are the features and benefits of Online Banking with Crockett National Bank’s iBanking?

A:

Crockett National Bank’s iBanking lets you quickly access your accounts, easily pay bills and transfer funds, view EStatements, set up alerts and bank on the go with our Crockett Mobile Money app for iPhone, Android, and Amazon Kindle. Learn more about Mobile Money here.

How do I enroll to view my accounts?

A:

Click here to begin enrollment. Review the Personal Enrollment Agreement (Online Banking Agreement and Disclosure Statement).In order to continue with enrollment, you must click I Agree.  Complete the items on the Personal Enrollment Form.  Starred items are required.  A User ID and Password will be created on this page.Click Submit.

You will receive an email within 48 hours advising that your enrollment has been processed and that you can access iBanking utilizing the user ID and password created during enrollment.

Is it possible to check my account information online without signing up for iBanking?

A:

No. For security reasons, you must enroll in iBanking to access your account information online. Enroll now in Online Banking.

I forgot my password or I am locked out of iBanking. What do I do?

A:

After three failed attempts to log into iBanking, your password will be locked. You may unlock the password on the password screen and clicking on Forgot Your Password?. You will then be prompted to answer two Password Help questions. These questions were set up during enrollment and are separate from the Security questions. When the Password Help questions are answered correctly, an email will be sent advising that your password has been reset and include a temporary password that must be used within 20 minutes of the time the email was sent.

Should you need further assistance, contact Customer Service at (800) 588-6714.

Why must I answer security questions when contacting customer service if I am locked out of iBanking?

A:

Crockett National Bank values our customers' security and we want to ensure your identity and security are protected.

Can there be more than one user on my personal iBanking account?

A:

No, one user per customer or social security number on the account.

How do I update my personal information online?

A:

Log into iBanking.Go to Services > Change Info.You may also change your user ID.

What is Multifactor Authentication?

A:

MFA is a security feature that provides an extra layer of security that works 24/7 to protect your Online Bank account, even when you are not banking online. MFA helps you guard against fraudulent online activities like Phishing scams and identity theft.

How does MFA work?

A:

During enrollment, three security questions are set up. Once logged into iBanking you will have the option to register your personal computer.Only one computer can be registered. The system “remembers” your computer if it is registered. If you log on from a different or non-registered computer, the system will take additional steps to verify your identity, by asking you to provide the answers to your personalized security questions.

What do I do if I have incorrectly answered my security questions and it locks me out?

A:

After three unsuccessful attempts to answer your security questions, your account will be locked.Please contact Customer Service at (800) 588-6714.

How can I make payments through iBanking?

A:

For your standard payment to any merchant or individual we offer online Bill Pay. Bill Pay allows you to add payees and issue payments to them.Payments can go electronically or be sent as a check in the mail, based on the payment address you provide. See Bill Pay FAQ below for more information.

To pay a loan with us from a Crockett deposit account go to Transfer.This feature allows same day transfer of funds between any accounts on your online profile, as long as they are done on a business day before 4 PM CST.

When making a Transfer to and from my Crockett accounts online will it show immediately?

A:

A Transfer online made before 4 PM CST on a business day will be available immediately.Transfers after 4 PM CST will be available in your account the next business day.

Where can I find the interest I paid last year on my loan or interest paid to me on my interest bearing account?

A:

Interest paid is found on the Detail screen.

Can I view images of checks or deposits?

A:

Yes.Go to Accounts > History and click on the underlined Description to view both check, deposit, and withdrawal images.

Can I set up Alerts on iBanking?

A:

Yes.  Crockett National Bank's iBanking allows you to set up alerts that can either be sent to your email address or mobile device (messaging rates may apply). To set up alerts for your account(s) simply go to Services > Alerts.

The Account module allows you to monitor your balances on accounts, when specific check numbers clear, when a transfer is made to or from your accounts, and more!

The User module will allow you to monitor security issues regarding your login to iBanking.You can set alerts when your password is changed, when your login has been reset, when your login attempts have been exceeded, and each time your login has been accessed.

To add additional email addresses or your mobile phone address (example:[email protected]), go to Services > Change Info, enter the additional email address under Additional EMail Addresses, click on Add EMail.

The following are the email addresses for popular cellular phone carriers:

phonenumber = your 10 digit phone number

Can I download my transactions to excel or Quicken?

A:

Yes.  Crockett National Bank’s iBanking allows you to download transactions to Excel, Quicken, or Quickbooks.On the History screen, click on Download found just under the View button in the middle of the page.

How do I sign up for EStatements/ENotices?

A:
  1. Verify that we have your current email address on record BEFORE signing up for EStatements by logging into iBanking and going to Services > Change Info.
  2. Sign up for EStatements in iBanking by going to Services > EStatement Sign Up.
  3. Review the EStatement agreement (you can download it here) and Agree to terms.
  4. A verification code will be sent to the email address on file.
  5. Enter the verification code at Services > EStatement Sign Up.
  6. Ensure the appropriate accounts are checked and click Submit.
  7. Download it here

How do I save my EStatements/ENotices for future reference?

A:

EStatements can conveniently be saved as PDF files on your computer for future reference. To do this, view your statement online, click on file > save as and save the PDF file to your computer.

How will I know when my EStatement/ENotice is available to view?

A:

Customers receiving EStatements will be notified by email that their statement is ready to view in iBanking.To view your statement, go to Accounts > EStatement. Select the Account you wish to view, Click on Click Here, Estatement, and DDA Rendered Statement - Date you wish to view.

How long will my EStatements/ENotices be available in iBanking?

A:

EStatements/ENotices will begin after enrollment and will save up to two years of statements.

I have not received my EStatement. Who should I contact?

A:

Contact Customer Service at (800) 588-6714.

Which web browsers are compatible with Crockett National Bank’s iBanking?

A:

iBanking is compatible with Internet Explorer (IE) 10, Chrome, FireFox and Safari.IE 11 will work in compatibility mode.

Is my information secure?

A:

Yes. Crockett National Bank's iBanking uses several methods to ensure that your info is secure.

SSL. Crockett National Bank's iBanking uses SSL (secure sockets layer) which ensures that your connection and info are secure from outside inspection.

Encryption. Crockett National Bank's iBanking uses 128-bit encryption to make your info unreadable as it passes over the Internet.

Automatic Sign Out.Crockett National Bank's iBanking automatically signs you out of a session if you are inactive for a predefined time (usually 10 minutes). This feature helps prevent another person from being able to resume your session if you walk away. For best security, don't use your browser's Back or Refresh buttons, and sign out immediately after your finish your tasks in Crockett National Bank's iBanking.

Can I use assistive technologies to access Crockett National Bank's iBanking?

A:

Yes. Crockett National Bank's iBanking follows the World Wide Web Consortium's Web Content Accessibility Guidelines (WCAG) 2.0 Level AA recommendations. Skip to content links on each page let you skip the page banner and navigation links and go directly to the main content.

If I do not have access to a computer is there another way to get account information?

A:

You may contact Customer Service at (800) 588-6714 or 24 Hour Voice Access at (325) 659-0138.  iBanking enrollment via a personal computer is a requirement prior to downloading the Crockett Mobile Money App on your smartphone.  Learn more about Crockett’s Mobile Money App here.

Bill Pay

Is there a charge to use Bill Pay?

A:

There is currently no monthly service fee to use Bill Pay.  A $14.95 Rush Delivery Fee is applicable when using next day service.

How do I enroll for Bill Pay?

A:

Log into iBanking and go to Services > Bank Mail to send a request for Bill Pay. Enrollment could take up to 24 hours to process.  Once processed, Bill Pay will be in your iBanking Menu.  First time users will be prompted to complete information and agree to Terms and Conditions of Crockett National Bank’s iBanking Bill Pay.

How does Bill Pay work?

A:

Provide some info about the company or person you want to pay, and then tell us how much and when you want the payment made. We send your payment electronically when possible. If the person or company can’t accept electronic payments, we print a check and mail it for you.

The Payment Center lists the companies and people you can pay.

Enter a payment amount and the date when you want processing to begin. The date when the company or person receives the payment appears in the Deliver By field. You can also view and select the date from the calendar.

Who can I pay using Bill Pay?

A:

Pay anyone in the United States that you would normally pay by check, automatic debit, or cash. You can pay companies, friends and family members, and service providers, such as the babysitter or the plumber.

Who can't I pay with Bill Pay?

A:

You cannot use Crockett National Bank's iBanking to send payments to addresses outside the United States.

Note:We do not recommend using Bill Pay to make state and federal tax payments or court-ordered payments. Such payments are discouraged and must be scheduled at your own risk.

What types of accounts can I use with Bill Pay?

A:

Personal or business checking accounts can be used. Savings and money market accounts cannot be used for Bill Pay.

How does a company or person receive my payment?

A:

We send payments electronically whenever possible. We send electronic payments to thousands of companies across the U.S. every day.

If the company or person cannot receive electronic payments, we print a check and mail it to the address you provide. The check contains the following info:

  • Your name and address
  • The company or person's name and your account number with them, if available
  • The payment amount
  • The delivery date

If you added a memo to your payment, the info is printed on the memo line of the check.

When is the money for the payment withdrawn from my account?

A:

If the payment is sent electronically, the money is withdrawn from your account one business day after processing begins. If the company or person cannot receive electronic payments, we print a check and mail it to the address you provide.

For some checks, the money is withdrawn one business day after processing begins. For others, the money is withdrawn when the company or person deposits or cashes the check.

What is an eBill?

A:

An eBill is an electronic version of a bill or statement. The eBill typically contains the same info as a paper bill or statement. You can receive, view, and pay eBills in Bill Pay. When your eBill arrives, it appears in Payment Center. You control the date and amount of your payment.

Quick Facts

  • We can receive eBills from hundreds of companies nationwide.
  • When you add an eBill, we send the info as a request to the company. After your request has been processed, you receive an eBill in a month or more, depending on your billing cycle.
  • Some companies stop sending paper bills when they start sending eBills. Other companies continue to send paper bills in addition to eBills.
  • When your eBill arrives, you'll see it in the Payment Center as soon as you select the company from the list of companies and people you pay.
  • You can either select the amount due for the bill, which also enters the due date as the delivery date, or you can enter a different amount and date for delivering the payment.
  • You can set up AutoPay for some eBills.
  • You can stop receiving eBills in Crockett National Bank's iBanking any time after the company processes your request for them.

What is AutoPay?

A:

AutoPay is a means to set up repeating payments in Bill Pay. You can set up AutoPay for any company or person you pay regularly.

Quick Facts

  • Set up and manage AutoPay and Reminders from the Payment Center.
  • You can set up payments to be made based on a schedule that you set.
  • You can set up some eBills to be paid automatically according to options you set.
  • You can change or stop AutoPay at any time.

How do I cancel my Bill Pay service?

A:

Send a Bank Mail to Customer Service by going to Services > Bank Mail and requesting cancellation of Bill Pay.

Canceling your Bill Pay service will cancel any pending or recurring payments and any electronic bills (eBills) that you have requested. Once you cancel your service you will not be able to access your payment history.

Note:Six months of inactivity will cancel your Bill Pay service.