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Mobile Banking FAQs

What can I do with Crockett National Bank's Mobile services?

A: Crockett National Bank gives you several ways to bank on your mobile device:

  • iBanking Mobile Money App Download the Mobile Money app on your iPhone, Android, or tablet Use the same user ID and password you already have set up for Online Banking.
  • Text banking allows you to quickly request and receive basic account information and move money between Crockett National Bank accounts via text message. Sign up by logging into iBanking from your PC, Services > iBanking MOBILE Money.
  • Mobile Browser Banking gives full and extended mobile banking capabilities on your web-enabled device. Receive an optimal banking experience with a look and feel that is similar to PC-based online banking, in a site designed to fit neatly into your device's screen.

Features

Text Banking

Mobile Browser

Phone Application

Tablet Application

Check account balance

Yes

Yes

Yes

Yes

View transaction history

Yes

Yes

Yes

Yes

Transfer money between accounts

N/A

Yes

Yes

Yes

Pay bills

N/A

Yes

Yes

Yes

Deposit checks to your account using your phone or tablet camera

N/A

N/A

Yes

Yes

Find nearby ATMs or branch locations

Yes

Yes

Yes

Yes

Do I have to enroll in Online Banking before using any Mobile Banking service?

A: Yes, before using one of the Mobile Banking services - Text Banking or our Crockett Mobile Money App - you must enroll via online banking from a personal computer or through your mobile device's browser.

How much does Mobile Money cost?

A: There are no fees to use or access crockettnationalbank.com, text banking, or the Crockett Mobile Money App. Please check with your wireless provider about carrier and web access charges.

How is Crockett National Bank’s Mobile service secure?

A: Text banking is secure because:

  • You view accounts by nicknames you set, not account number
  • No detailed personal information sent

Our mobile website and apps are secure because:

  • 128-bit encryption masks your sensitive information
  • When you move away from the Mobile Money app, the session ends

What should I do if I lose my device?

A: If your device is lost or stolen, immediately log into iBanking on a PC, go to Services > iBanking MOBILE Money > Manage Devices > Select Stop using this device for Mobile Banking.OR contact Customer Service during business hours at (800) 588-6714.

How do I access Mobile Deposit?

A: From iBanking on your PC, send a secure Bank Mail with Mobile Deposit in the subject line to request the service. Find Bank Mail by going to Services > Bank Mail > Add.

A Crockett National Bank customer service representative will respond with further details. Please note that your account(s) must be open for at least 90 days and in good standing.

Are there deposit limits with Mobile Deposit?

A: Standard limits apply. Contact customer service at (800) 588-6714 with any questions.

Can I make an External Transfers with the Mobile Money App?

A: External Transfers can only be made when logging into Personal Banking at www.crockettnationalbank.com.

How do I use Text Banking?

A: Text Banking starts by choosing the service when logged into iBanking > Profile > Mobile Banking. When choosing Text Banking you will receive a text from 65958 to get started. Use the following codes when texting 65958 for

  • Bal (for balance)
  • Hist (history)
  • Next (for more)
  • Stop (to stop using text message)
  • Help (for Help and this will send a list of options)