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Online Banking FAQs


What do I need to do the first time I log into the iBanking platform?


  1. When logging in for the first time you will enter your User ID in all lower case. 
  2. Next, you will be prompted to enter the last four of your social security number. 
    Tip: if the username is linked to another account owner, you must enter the last 4 digits of their social security number OR the last 4 digits of your business's tax identification number.
  3. Review and Agree to Terms & Conditions
  4. Set up a new password.  New passwords must contain the following:


    • At minimum 8 characters long, 17 characters maximum
    • At least one capital letter
    • At lease one lower case letter
    • At least one number
    • At least one special character (`&{}[]<>,.*[email protected]#$%^()-_+=~:;”)
  5. Set up new Challenge Questions

Will I have access to my transaction history?

A: Yes - you will have access to 18 months of transaction history.

I currently use Bill Pay. Will my Bill Pay information still be available?

A: Yes - all payees and payment information will continue to be available within the new iBanking system. Please contact Customer Service at 800.588.6714 if you do not see your payees when accessing Bill Pay.

Will I be able to continue to download transactions to Quicken or Quickbooks?

A: Yes! See specifics below for each Intuit platform:

  • Quicken: Windows & Mac
  • QuickBooks: Windows & Mac
  • Quicken Express Web Connect: Windows & Mac
  • QuickBooks Online
  • Mint

I currently use the External Transfer function to move money to another financial institution. How can I do this in the new iBanking environment?

A: External Transfers may be complete in the new iBanking environment under Transfers. External Transfers will have to be set up again and there will be a verification process that will involve small transactions between the accounts added. 

External Transfers may only be used between like owned accounts - example: an account you own at Pinnacle Bank and an account you own at another financial institution. 

External Transfers are not for sending money to an account that you do not own. Popmoney through Bill Pay is the quickest and easiest way to send or receive money from another individual.

How much does iBanking cost?

A: There is no fee for iBanking. All of our basic online banking features are currently offered at no monthly service charge.

What are the features and benefits of Online Banking with Pinnacle Bank’s iBanking?

A: Pinnacle Bank’s iBanking lets you quickly access your accounts, easily pay bills and transfer funds, view EStatements, set up alerts and bank on the go with our Mobile Money app for iPhone, Android, and Amazon Kindle.

Have accounts at other financial institutions?  Easily set up these accounts within iBanking Transfer to transfer to and from these accounts.  External Transfer set up is easy! Just enter the financial institution's routing and account numbers then verify the account to begin making transfers.

I forgot my password or I am locked out of iBanking. What do I do?

A: If you have forgotten your password, click on Forgot Password.  Enter your username, the last 4 digits of your Social Security Number and your email address and select Reset Password. Your username is case sensitive. If the information you provide matches the information we have on file, a temporary password will be sent to your email address.

If you do not receive the reset password email within 24 hours, please contact Customer Service at 800.588.6714.

Why must I answer security questions when contacting customer service if I am locked out of iBanking?

A: Pinnacle Bank values our customers' security and we want to ensure your identity and security are protected.

How can I make payments through iBanking?

A: For your standard payment to any merchant or individual we offer online Bill Pay. Bill Pay allows you to add payees and issue payments to them. Payments can go electronically or be sent as a check in the mail, based on the payment address you provide. See Bill Pay FAQ below for more information.

To pay a loan with us from a deposit account go to Transfer. This feature allows same day transfer of funds between any accounts on your online profile, as long as they are done on a business day before 4 PM CST.

When making a Transfer to and from my accounts online will it show immediately?

A: A Transfer online made before 4 PM CST on a business day will be available immediately. Transfers after 4 PM CST will be available in your account the next business day.

Where can I find the interest I paid last year on my loan or interest paid to me on my interest bearing account?

A: Click on Show Details to view interest paid.

Can I view images of checks or deposits?

A: Yes. Click on any item in purple within your Transaction history to view check, deposit, and withdrawal images. 

Can I set up Alerts on iBanking?

A: Yes. Pinnacle Bank's iBanking allows you to set up alerts that can either be sent to your email address or mobile device (messaging rates may apply). To set up alerts for your account(s) simply go to Alerts, choose the type of account you want the Alert for, then Set Up New Alert.

Alerts allow you to monitor your balances on accounts, when specific check numbers clear, when a transfer is made to or from your accounts, and more!

EStatements: How do I sign up for ENotices?

A: When logging into iBanking, go to Profile > Electronic Statements and click on Edit.

Download our Electronic Statement Disclosure Agreement here.

How will I know when my EStatement/ENotice is available to view?

A: Customers receiving EStatements will be notified by email that their statement is ready to view in iBanking. To view your statement, click on Documents from the Transaction screen. Select the Account you wish to view, choose Estatement as the Document Type, and Date you wish to view.  Click Submit.

EStatements: How long will my ENotices be available in iBanking?

A: EStatements/ENotices will begin after enrollment and will save up to two years of statements.

Is my information secure?

A: Yes. Pinnacle Banks's iBanking uses several methods to ensure that your info is secure.

  • SSL. Pinnacle Bank's iBanking uses SSL (secure sockets layer) which ensures that your connection and info are secure from outside inspection.
  • Encryption. Pinnacle Bank's iBanking uses 128-bit encryption to make your info unreadable as it passes over the Internet.
  • Automatic Sign Out. Pinnacle Bank's iBanking automatically signs you out of a session if you are inactive for a predefined time (usually 10 minutes). This feature helps prevent another person from being able to resume your session if you walk away. For best security, don't use your browser's Back or Refresh buttons, and sign out immediately after your finish your tasks in Pinnacle Bank's iBanking.

Can I use assistive technologies to access Pinnacle Bank's iBanking?

A: Yes. Pinnacle Bank's iBanking follows the World Wide Web Consortium's Web Content Accessibility Guidelines (WCAG) 2.0 Level AA recommendations. Skip to content links on each page let you skip the page banner and navigation links and go directly to the main content.

What types of accounts are eligible for External Transfer activity?

A: Checking, Savings, and Money Market accounts are supported. 

Customers may also choose to make their Pinnacle Bank loan payment from an external account. Only regular payments may be made and limits may apply.

External accounts have to be like owned. Example: John Doe cannot set up an account with another financial institution that is in John Doe Industrial, Inc.'s name.

Bill Pay

Is there a charge to use Bill Pay?

A: There is currently no monthly service fee to use Bill Pay. A $14.95 Rush Delivery Fee is applicable when using next day service.

How do I enroll for Bill Pay?

A: Log into iBanking and click on the Bill Pay tab. Enrollment could take up to 24 hours to process. Once processed, Bill Pay will be in your iBanking Menu. First time users will be prompted to complete information and agree to Terms and Conditions of Pinnacle Bank’s iBanking Bill Pay.

How does Bill Pay work?

A: Provide some info about the company or person you want to pay, and then tell us how much and when you want the payment made. We send your payment electronically when possible. If the person or company can’t accept electronic payments, we print a check and mail it for you.

The Payment Center lists the companies and people you can pay.

Enter a payment amount and the date when you want processing to begin. The date when the company or person receives the payment appears in the Deliver By field. You can also view and select the date from the calendar.

Who can I pay using Bill Pay?

A: Pay anyone in the United States that you would normally pay by check, automatic debit, or cash. You can pay companies, friends and family members, and service providers, such as the babysitter or the plumber.

How does a company or person receive my payment?

A: We send payments electronically whenever possible. We send electronic payments to thousands of companies across the U.S. every day.

If the company or person cannot receive electronic payments, we print a check and mail it to the address you provide. The check contains the following info:

  • Your name and address
  • The company or person's name and your account number with them, if available
  • The payment amount
  • The delivery date

If you added a memo to your payment, the info is printed on the memo line of the check.

When is the money for the payment withdrawn from my account?

A: If the payment is sent electronically, the money is withdrawn from your account one business day after processing begins. If the company or person cannot receive electronic payments, we print a check and mail it to the address you provide.

For some checks, the money is withdrawn one business day after processing begins. For others, the money is withdrawn when the company or person deposits or cashes the check.