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Popmoney FAQs

What is Popmoney?

A: Popmoney is an innovative personal payment service offered through Bill Pay that eliminates the hassles of checks and cash. Sending and receiving money is as easy as emailing and texting.

How does Popmoney work?

Sending Money: To send money, log in to iBanking and look for Popmoney in the Bill Pay tab. Send money to anyone using their email address or account information. You will be notified when the transaction is completed.

Receiving Money: When someone sends money to you, you will receive an email or text message. Log in to iBanking, go Popmoney within Bill Pay and direct the funds from there.  Money sent directly to an account will be automatically deposited. No action is required by the recipient.

What can I use Popmoney for?

A: Popmoney is easy and convenient for you and the people you send money to. They can simply receive the money into their bank account online.

The following are just a few of the convenient ways that you can use Popmoney:

  • Send money to your child at college
  • Send a gift to family and friends
  • Reimburse friends for that fun outing
  • Pay your babysitter or your lawn care service
  • Pay rent to your landlord or roommates

What are the different ways I can send money to someone?

A: You can send money to someone using their email address, mobile number or account information:

  • Email address: your contact will receive an email with instructions on how to direct the payment into his or her account.
  • Mobile number: a text message will be sent to the recipient on your behalf with instructions on how to direct the payment into his or her account. You may want to tell your contact that standard message and data rates may apply.
  • Account information (routing and account number): the money will be deposited directly into your contact's account. You will also have the option to send an email to your contact.

When will the recipient receive the funds?

A: This depends on the delivery option selected by the sender. If the sender has selected 3-Day or Standard delivery, then the recipient will receive the funds 3 business days after accepting the payment. If the sender has selected Next Day or Express delivery, then the recipient will receive the funds 1 business days after accepting the payment.

If the sender does not have an option to select a delivery speed, funds will normally be available to the recipient on the next business day if you are sending money to someone who has used Popmoney and has selected the Automatic Deposit option. Funds will also be available on the next business day if you have provided your contact's account information.

In some cases, like when you have exceeded payment limits, the funds will be available in three business days

When will funds be deducted from my account?

A: If you make a payment before 5:00 p.m. CST on a business day, the funds will be debited from your account on the same day. You should see the transaction the following day.

If you make a payment after 5:00 p.m. CST or on a non-business day, the funds will be debited from your account on the next business day.

What are the fees associated with the service?

A: Low fees apply:

  • $1 for standard processing 
  • $2 for next day

Can I cancel a payment?

A: Yes, you may cancel a payment any time before or on the send date. Your contact will be notified if you cancel a payment after a payment notification has been sent.